First things first, before explaining how to track your packages, let's reiterate some essential points..
- Very often, we are packaging and shipping items separately, so if you received one package that did not contain your entire order, please don't worry. Your order has been split into multiple packages for logistic reasons and in order to keep the shipping cost low, for you.
- Shipping times vary, depending on your location. Please check your receipt for estimated arrival time. Also, we need to remind you that since we are mostly shipping straight from manufacturers all over the world, the shipping time might be longer than you expect. However, this enables us to keep the price down, for you, the customer.
- If you received your tracking numbers, but they are not updated yet, please keep in mind that this is entirely carrier dependent. Please allow up to 5 business days for tracking numbers to be updated. If after 5 business days the tracking is still not updated, please get in touch with us at firstname.lastname@example.org
- For the FREE Shipping package, tracking numbers are, most of the time, limited. This means that they will only be updated when the package has been loaded onto a cargo airplane with the buyer's country as its final destination.
TRACKING YOUR ITEMS
You, most likely, arrived here after receiving an e-mail from us with one or more tracking numbers. Please look at each tracking number you received, And enter the number into this portal.
Often shipment delay may occur if the shipment requires customs clearance or inspection, transportation delay caused by carrier service or if we are experiencing a high volume of orders. Please note customers are responsible for any customs and tax charges that may occur for their order.
Contact us at email@example.com if you have not yet received a tracking number.